Terms of Service — The Grayman

Last Updated: June 28, 2026

Please read these Terms of Service carefully before using our website. By accessing or making a purchase on The Grayman website, you agree to be bound by these terms. If you do not agree, please do not use our site.

1. About Us

The Grayman is an online retail store selling cargo pants and related apparel, operated from Nigeria. For any questions, you can reach us at enquiries@thegraymanhq.com.

2. Acceptance of Terms

By visiting our website and/or purchasing from us, you confirm that you are of legal age in your jurisdiction and agree to these Terms of Service. We reserve the right to update these terms at any time, and it is your responsibility to check this page periodically for changes.

3. Products

We sell cargo pants and related items. We do our best to display product colors, descriptions, and sizing as accurately as possible. However, we cannot guarantee that your device screen will display colors exactly as they appear in person. If you are unsure about sizing or product details, please contact us before placing an order.

4. Orders & Payments

All prices are listed in Nigerian Naira (NGN) and are subject to change without notice.
By placing an order, you confirm that all information you provide is accurate and complete.
We reserve the right to refuse or cancel any order at our discretion.
Payment is due at the time of purchase. We accept payments via Paystack.

5. Shipping & Delivery

We currently ship within Nigeria only.
Delivery times are estimates only and not guaranteed.
Once your order has been dispatched, a tracking number will be provided where available.
Risk of loss and title for items pass to you upon delivery to the carrier.

6. Returns & Refunds

We accept returns within 4 business days of delivery, provided the item is unused, unwashed, and in its original condition with all tags attached.
To initiate a return, contact us at enquiries@thegraymanhq.com.
Customers are responsible for return shipping costs unless the item is defective.
Refunds will be processed within 5–10 business days of receiving and inspecting the returned item.
Sale items and final-sale items are non-refundable unless they arrive damaged or defective.

7. Intellectual Property

All content on this website — including the name "The Grayman," logos, product images, text, and design — is our property and protected by applicable intellectual property laws.

8. Limitation of Liability

To the fullest extent permitted by Nigerian law, The Grayman shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

10. Contact Us

The Grayman
Email: enquiries@thegraymanhq.com
Phone: +234 906 682 0716
Location: Nigeria

Last updated: June 28, 2026.

Privacy Policy — The Grayman

Last Updated: June 28, 2026

At The Grayman, we are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding it.

1. Who We Are

The Grayman is an online retail store selling cargo pants and apparel, based in Nigeria.
Email: enquiries@thegraymanhq.com
Phone: +234 906 682 0716

2. What Information We Collect

Information you provide directly:

Full name, delivery address, email address, phone number
Payment information (processed securely by Paystack — we do not store your card details)

Information collected automatically:

Browser type and device information
Pages visited and time spent on our site
IP address and referral source

3. How We Use Your Information

Process and fulfil your orders
Send order confirmations and delivery updates
Respond to your enquiries and customer service requests
Improve our website and shopping experience
Comply with legal obligations

4. Payments

All payments are processed through Paystack, a PCI-DSS compliant payment provider. We never see or store your full card details.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only with logistics partners, Paystack, and legal authorities if required by Nigerian law.

6. Data Retention

We retain your personal information for as long as necessary to fulfil your order and meet our legal obligations. To request data deletion, contact us at enquiries@thegraymanhq.com.

7. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings.

8. Your Rights

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications at any time

9. Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

11. Contact Us

The Grayman
Email: enquiries@thegraymanhq.com
Phone: +234 906 682 0716
Location: Nigeria

Last updated: June 28, 2026.

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